Support Center
We're here to help you succeed
Get help from our dedicated support team
Saturday, Sunday: Unavailable
How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions sent to your registered email address. If you don't receive the email within a few minutes, check your spam folder.
My exam is not loading. What should I do?
First, check your internet connection. Then, try clearing your browser cache and cookies. Ensure JavaScript is enabled in your browser settings. If the problem persists, contact support immediately.
Can I pause an exam once started?
No, exams cannot be paused once started. Please ensure you have sufficient time and a stable internet connection before beginning your exam.
How do I view my exam results?
Results are available in your dashboard after the exam is submitted and processed by your institution. You'll receive a notification when results are ready.
What browsers are supported?
We support Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. Always use the latest version of your browser for the best experience.
Connection Issues
- Check your internet connection and ensure it's stable
- Try refreshing the page using Ctrl+F5 (Windows) or Cmd+R (Mac)
- Switch to a different browser if the problem persists
- Disable browser extensions or ad blockers temporarily
- Restart your router or modem if experiencing connectivity issues
Browser Issues
- Clear browser cache and cookies from settings
- Enable JavaScript and cookies in browser preferences
- Update your browser to the latest available version
- Try incognito or private browsing mode
- Disable browser extensions that may interfere with the exam
Supported Browsers
- Chrome 90+
- Firefox 88+
- Safari 14+
- Edge 90+
Internet Speed
- Minimum: 1 Mbps
- Recommended: 5+ Mbps
- Stable connection required
- Avoid shared networks
Device Requirements
- Desktop/Laptop preferred
- 4GB+ RAM recommended
- Updated operating system
- Webcam (if required)
Still Need Help?
If you can't find the answer you're looking for, don't hesitate to contact our support team. We're here to help you succeed and ensure your exam experience is smooth and hassle-free.